Play the family card! How to handle parent complains abt class handovers

Teacher leaves,
We inform the parents,
Parents complain
We try to explain, but only make it worse...
It happens every single time with a class handover.
Only if the parents can understand and be more reasonable!

We at JD tried a new way to talk to the parents, and it worked great!
First we invite the parents in 5 minutes before class finishes. Then the teachers draws a picture of him and his family members; he introduces his family to the class, tell them how long he has been apart from his loved ones, and how much he misses them. Meanwhile, the teacher asks the kids and the parents about their own families; they totally get it! When it comes to family, a Chinese understands. As long as they understand, the rest just happens.
Just like that, problem solved.
I can’t promise that ‘family card’ would work on all the classes, but it surely worth a shot.

Good luck!

Hi Allen,

Thank you so much for sharing this. Ryan had mentioned the approach and its success.

This is exactly why I'm very eager for Chinese staff to participate in the forums.

Super!

Shannon

这个方法很好，即能让孩子们和家长们了解到国外老师的家庭情况，也能理解到我们老师的不容易，理解老师回国的需要，也理解学校的做法。

感谢Allen能分享江东校的经验，同时，也希望我们其他两校的主管们，也能从各自与家长的沟通中所得到的家长的反馈而想到的其它方式方法，在这里交流，使我们能更好地在新老外教交接过渡中，顺利进行。

Kevin